Frequently Asked Questions
Get all your questions about SOUTHPOLE orders, shipping, and style answered here.
How can I track my SOUTHPOLE order?
Once your order has been processed, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, SOUTHPOLE ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite fitting garment and comparing it against our charts to ensure the perfect street-style fit.
Are your products authentic?
Absolutely. This is the official SOUTHPOLE online store. All products sold here are 100% authentic, original designs direct from our manufacturing facilities.